Leveringspolitik

Returns and exchanges

You always have the ability to make a return or exchange an item up to 14 days after receiving your order, based on when tracking indicates an order has been delivered. 

In order for an item to be eligible for a refund or exchange the item must be returned to us in its original packaging and in the same condition as it was upon your receipt. All items sent back to us will be inspected upon arrival. All returns and exchanges are handled through our return and exchanges form here. 

Cancellations

If you would like to cancel or make a change to your order, you are able to do so up to 1 hour after you receive your order confirmation. Please contact us directly at widadetails@hotmail.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

Delays and damages 

If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at widadetails@hotmail.com We will do our best to locate the package and extend your timeframe for refunds and exchanges. 

Should your order arrive damaged, please document the damages by taking pictures of the damaged goods. After that kindly apply for a refund through our returns and exchanges form here, we will contact you at the e-mail address you provided within 24 hours. After we have received your application for a return we will ask you for pictures of the damaged goods. Once we have inspected the pictures and deemed that the item is eligible to be exchanged for new a new item we will send you instructions on how to send the item back to us. We will send you a new order with brand new products immediately.

Lost orders

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately.